1. Information We Collect

• Contact Information: name, email address, phone number.
• Support Details: ticket IDs, messages, diagnostics you share.
• Technical Data: IP address, device and browser information, and cookies as described below.
• SMS Program Data: your opt-in status and messaging history (timestamps, delivery status).

2. How We Use Information

• Provide support ticket updates and outage notifications via SMS and email.
• Operate, secure, and improve our websites and services.
• Comply with legal obligations and enforce our Terms.
• Mobile opt-in data will not be shared with third parties, except as required by law or to provide the SMS service.

We do not sell or rent your personal information.

3. SMS Program Disclosures

By opting in, you agree to receive informational SMS messages from UCRight.com at the phone number you provide. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to cancel. Opting out will stop non‑transactional alerts; you may still receive essential service messages where permitted.

4. Sharing of Information

We share information with service providers that help us deliver our services (for example, hosting, customer support, and SMS delivery). These providers are bound by contractual obligations to protect your data and use it only on our instructions. We may also share information to comply with law, protect rights, or in connection with a business transfer.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information.

6. Cookies and Tracking

We use cookies and similar technologies to operate the site and understand usage. You can adjust cookie preferences in your browser settings; some features may not function properly without cookies.

7. Your Choices

• SMS: Reply STOP to opt out; HELP for help.
• Email: Use unsubscribe links in emails.
• Data Requests: Contact us to access, correct, or delete your information, subject to applicable law.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. International Users

Your information may be processed in countries other than your own. We take steps to protect your information in accordance with this policy.

10. Changes to This Policy

We may update this policy from time to time. We will post the updated version with a new “Last Updated” date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, email us at [email protected].